Telephone Audit

Before you spend one more penny getting your telephones to ring don't you think it makes sense to invest a small amount to convince yourself that the person answering the telephone is effectively converting those hard-earned enquiries to appointments?

Does your receptionist know how to professionally and clearly explain the treatments and services that you offer?

Are they friendly and helpful and can they effectively explain why potential patients/clients should come to you rather than local competition?

Have you ever mystery shopped them to find out??

If not, seize this opportunity to find out how your business is performing in this critical front line role, and use the audit as the basis for either praise of your staff or for identifying training requirements.

The Consulting Room Professional Telephone Audit includes:

Three separate telephone calls enquiring about different treatments and services with a detailed written report for each call outlining the receptionists answers and grading their performance.
MP3 digital recordings of all calls made so that the line manager and receptionist can listen to the recorded conversations themselves.
Suggested guidelines for standard answers included in the report for training purposes.
The Consulting Room's top 10 tips to maximise conversion of telephone enquiries to appointments.

Book a professional telephone audit now for only £150 + VAT (£180 + VAT for non-members of The Consulting Room) to ensure that you're maximising every single penny of your advertising budget.

Continual Annual Professional Audit:

For businesses owners who truly understand the importance of continually monitoring the call conversion performance of their business The Consulting Room offers a low cost monthly audit which includes:

Two telephone calls enquiring about different treatments and services every month with a detailed written report for each call outlining the receptionists answers and grading their performance.
MP3 digital recordings of all calls made so that the line manager and receptionist can listen to the recorded conversations themselves.
Suggested guidelines for standard answers included in the report for training purposes.
Progression scores for each receptionist highlighting performance month on month.

The continual annual audit will ensure that you keep your finger on the pulse and gather monthly feedback of the performance of your front line staff and, in our experience, continued monitoring and auditing of performance will keep your reception staff on their toes and ensure that they're always focussing on converting the maximum number of appropriate enquiries to an appointment for a consultation.

Continual annual audits cost £55/month + VAT (£75/month + VAT for non-members of The Consulting Room).